Russell & Russell: "With First4Lawyers there’s more certainty about your ROI"

With 15 partners and 180 staff, Russell & Russell Solicitors provides a full range of legal services to private clients and businesses across the North West region and throughout the UK.

The firm joined the First4Lawyers panel in August 2014 with the aim of increasing the flow of work.

On the strength of the company’s public image, First4Lawyers seemed a good fit for Russell & Russell.

Partner, Derrick Smethurst told us:

"We liked the brand and I had read some positive things about the company.

“With First4Lawyers, there’s more certainty about your return on investment (ROI) and we know what we’re going to get for our money, which is very important.”

The ROI quickly became clear. The first three months of membership had a positive impact on the firm’s business: "It has increased our file levels, so it looks like it’s achieving the objectives we had when we joined the scheme”, explains Derrick.

And First4Lawyers has lived up to its public image: "I like the people we’re working with, I think they have the right ethics. They’re client-focused and that’s a real motivation for us to work with them”. 

A high level of service is also evident: "They don’t bombard us with information; we get just what we need as the system is tailored to the way lawyers work. We get things quickly, it’s all in order when we get it and the dates provided are accurate."

From a management perspective, the flow of cases from First4Lawyers to the firm is easily monitored.

"I have lots of people dealing with cases and I’ll get a copy of what comes in from First4Lawyers so I can make comments on specific cases if necessary. This helps to expedite the whole process."