Customer Service Standards

We pride ourselves on being an industry voice for ethical marketing practices.

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Helping you get the best outcome

We recognise that there are many companies in this field with a bad reputation. We strive to dispel this perception and really pride ourselves on being an industry voice for ethical marketing practices.

At First4Lawyers, we will provide you with a thorough and professional service throughout the duration of your claim, or use of our services.

As legal experts, we’re here to help deliver justice, and support you every step of the way, to give you the very best customer experience and outcome.

What we will do

  • We will offer a free initial consultation and contact you at a convenient time
  • We will offer a No Win No Fee service for injury, accident and medical negligence claims.
  • We offer a price guarantee on all other legal services.
  • We will only work with fully qualified solicitors, who have been through our rigorous pre-screening and vetting process.
  • We will keep your information strictly confidential – more about privacy & your data

What we will not do

  • We will not use unnecessary legal jargon.
  • We will never rush a claim, we always take as much time as is needed to get you the best results.
  • We will not cold-call, text or email potential clients. We only contact people when we are invited to do so.
  • We will never surprise you with extra hidden costs.
  • We will never put pressure on you or use a hard-sell approach.

Our complaints procedure

Our regulatory information

Get in touch today and let us know how we can help you 08005677866

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