White papers

Find out how law firms have improved since our first mystery shopping exercise in 2018 in our new white paper, available to download now.

Andy Cullwick, Head of Marketing, September 21, 2023

Find out why trust plays such an important role in the way consumers choose a law firm in our new White Paper, ready for download now.

Roxanne Chapman, Marketing Executive, October 19, 2022

Find out how highly PI law firms prioritise customer service in our new white paper, ready for download now.

Andy Cullwick, head of marketing, October 13, 2021

Our latest white paper takes a look at what it is that makes injured people choose to contact a particular firm in the first place and whether lawyers understand what is driving consumers...

Andy Cullwick, head of marketing, October 21, 2020

Our latest white paper looks at PI lawyers losing business because law firms are failing to adapt to clients using less traditional methods of contacting them.

Andy Cullwick, head of marketing, September 25, 2019

Our latest white paper looks at PI lawyers losing business because they're not following up on client enquiries.

Andy Cullwick, head of marketing, September 17, 2018

We look at marketing in consumer law firms and ask, is it future proof?

Andy Cullwick, head of marketing, September 12, 2017