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White papers
White Papers
New White Paper: From First Impressions to Follow-up Calls: Creating a Customer Journey
Estimated Read Time: 2 minutesFind out how law firms have improved since our first mystery shopping exercise in 2018 in our new white paper, available to download now.
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White Papers
White Paper: Trust Me, I’m a Lawyer – Marketing Legal Services in 2023
Estimated Read Time: 2 minutesFind out why trust plays such an important role in the way consumers choose a law firm in our White Paper, ready for download now.
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White Papers
White Paper: Making Your Customers Happy
1 minuteFind out how highly PI law firms prioritise customer service in our new white paper, ready for download now.
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White Papers
White Paper: Choosing a Lawyer: What Drives Consumers?
1 minuteOur latest white paper takes a look at what it is that makes injured people choose to contact a particular firm in the first place and whether lawyers understand what is driving consumers...
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White Papers
Creating a Customer First Culture: White Paper
4 minutesOur latest white paper looks at PI lawyers losing business because law firms are failing to adapt to clients using less traditional methods of contacting them.
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White Papers
White paper: Converting clients - calls, clicks and cash
Reading time: 2 mins 17 secsOur latest white paper looks at PI lawyers losing business because they're not following up on client enquiries.
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White Papers
White Paper: Marketing in Consumer Law Firms - Is it Future Proof?
Reading time: 4 minsWe look at marketing in consumer law firms and ask, is it future proof?
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