Live Webinar: Is your firm really making your customers happy?
Only 41% of solicitors think that giving good customer service is just as important as resolving a customer’s legal matter satisfactorily.
Join us on our FREE webinar on Wednesday 13th October at 11am to explore the findings of our brand new industry white paper on customer service and find out if you’re really making your customers happy.
Registration is now open but be quick as spaces are limited.
BOOK NOW for 2021 white paper launch webinar
Is your firm falling short when it comes to delivering excellent customer service? 91% of PI firms have service standards for fee-earners to adhere to, yet only 65% of firms actively invest in customer training. First4Lawyers’ brand new industry white paper takes a close look at the progress law firms have made in developing consumer-friendly cultures and highlights the gaps that need more work. The report features specially commissioned IRN research which surveyed solicitors at both PI and consumer law firms and compares the findings to the very latest consumer research from across the legal industry.
• Can solicitors afford not to manage their online reputation anymore?
• Identify the gaps in your customer service strategy
• How to know if you’re really making your customers happy
• Should you sign up to review and comparison websites?
• Does understanding the customer journey really matter?
• Are you really making your website work for you?
• What customer training can do for your firm
• Practical hints and tips from industry experts and peer law firms
• Stay one step ahead of your competition
Register today for the FREE webinar and a copy of the white paper.
Spaces are limited and allocated on a first come, first served basis, so don’t miss out.
