News & research

As an industry, there’s been a huge focus on customer experience over the last few years, and rightly so. In May, Google's latest algorithm change will focus on page experience in a bid to improve the customer experience for the end user. In his latest blog for Insurance Claims, our head of marketing Andy Cullwick looks at how the changes will impact websites and what you need to be prepared for.

Andy Cullwick, head of marketing, April 14, 2021

Qamar Anwar, managing director comments on the upcoming parliamentary debates on the draft regulations for the whiplash reforms.

Qamar Anwar, managing director, April 26, 2021

In his latest blog for Insurance Claims, managing director Qamar Anwar revisits the purpose of the reforms and discusses some potentially positive news from the Parliamentary Under- Secretary of State for Justice around holding insurance firms accountable for ensuring consumers benefit, at least something, from the reforms.

Qamar Anwar, managing director, May 10, 2021

Managing director, Qamar Anwar comments on the implementation of the Whiplash Reform Programme which came into force on Monday 31st May.

First4Lawyers, May 31, 2021

Following the release of the IRN Consumer Legal Services Research Report, First4Lawyers are delighted to remain one of the top three legal brands for consumer awareness.

Charlotte Todd, marketing executive, June 03, 2021

With complete normality still some time away, what effects are the recent personal injury reforms and the ongoing Covid-19 backdrop having on the online search market?

Andy Cullwick, head of marketing, July 28, 2021

The switch to home-working was generally a success. But what happens now the time has come for most of us to return to the workplace in some shape or form?

Andy Cullwick, head of marketing, August 31, 2021

Qamar Anwar, managing director, comments on the delay in publication of data from the Official Injury Claim service.

Qamar Anwar, managing director, September 28, 2021

First4Lawyers responds to the publication by the Ministry of Justice of the first three months of data on the operation of the Official Injury Claim portal.

Andy Cullwick, head of marketing, October 22, 2021