News & research

Despite the new government RTA claims portal being designed to simplify the process, the marketing around it has been so abysmal that most people probably still don’t know it exists.

Andy Cullwick, head of marketing, November 09, 2021

We all expect good customer service, but are law firms delivering it? That was the focus of our latest white paper launched in October.

Shelley Schubert, senior marketing communications manager, December 07, 2021

Does your firm deserve a 5* rating? Andy Cullwick, head of marketing, takes a look at what your response to reviews really says about you in his latest blog for Insurance Claims.

Andy Cullwick, head of marketing, December 14, 2021

In his latest blog for Insurance Claims, head of marketing, Andy Cullwick looks at why, six months in, data shows the OIC portal's DIY approach isn't working.

Andy Cullwick, head of marketing, January 18, 2022

While social distancing and self-isolation may be a thing of the past, for those working in the claims sector it’s not quite time to throw a party just yet.

Andy Cullwick, head of marketing, February 22, 2022

Matthew Maxwell Scott is executive director of the Association of Consumer Support Organisations (ACSO). In the first of our new ‘industry expert’ series, the Lancashire county councillor and consumer rights champion shares his thoughts on what’s happening in our sector right now.

Roxanne Chapman, Marketing Executive, March 09, 2022

State of the Market Survey 2022: Have Your Say

Roxanne Chapman, Marketing Executive, March 15, 2022

Posting about a product or service is one thing but effectively handling complaints that come via these channels is where many businesses invariably let themselves down.

Andy Cullwick, head of marketing, March 16, 2022

Significant barrier to accessing justice’: First4Lawyers urges government to ditch plan for fixed clinical negligence costs

Qamar Anwar, Managing Director, April 25, 2022