News & research

In his latest marketing update, our head of marketing Andy Cullwick takes a different perspective when looking at the world of search.

Andy Cullwick, head of marketing, June 14, 2021

With complete normality still some time away, what effects are the recent personal injury reforms and the ongoing Covid-19 backdrop having on the online search market?

Andy Cullwick, head of marketing, July 28, 2021

What should you be looking at to ensure your website is working as it should be and doesn’t just become another vanity project?

Andy Cullwick, head of marketing, August 17, 2021

The switch to home-working was generally a success. But what happens now the time has come for most of us to return to the workplace in some shape or form?

Andy Cullwick, head of marketing, August 31, 2021

Customer reviews are everywhere these days. Make an online purchase and you’ll often receive several follow up emails asking you to review your experience or the product.

Andy Cullwick, head of marketing, September 15, 2021

Consumer law firms increasingly consider that customer service is just as important as resolving a legal matter satisfactorily, First4Lawyers research says.

First4Lawyers, October 13, 2021

We commissioned IRN Research to gather the views of 100 firms, a mix of personal injury and general consumer practice. Although there was no clear trend, 41% said they did consider customer service to be as important as satisfactorily resolving their case.

Andy Cullwick, head of marketing, October 21, 2021

Despite the new government RTA claims portal being designed to simplify the process, the marketing around it has been so abysmal that most people probably still don’t know it exists.

Andy Cullwick, head of marketing, November 09, 2021

We all expect good customer service, but are law firms delivering it? That was the focus of our latest white paper launched in October.

Shelley Schubert, senior marketing communications manager, December 07, 2021