News & research

Helping clients feel comfortable can go a long way towards helping them enjoy a positive customer experience. And this can come down to the arena in which you carry out your work.

Carrie Tennick, senior digital content specialist, October 25, 2021

We commissioned IRN Research to gather the views of 100 firms, a mix of personal injury and general consumer practice. Although there was no clear trend, 41% said they did consider customer service to be as important as satisfactorily resolving their case.

Andy Cullwick, head of marketing, October 21, 2021

First4Lawyers responds to the publication by the Ministry of Justice of the first three months of data on the operation of the Official Injury Claim portal.

Andy Cullwick, head of marketing, October 22, 2021

There’s no getting around it: a blog is a critical tool in your marketing kit. So what do you need to do to create the best blog post for your firm?

Carrie Tennick, senior digital content specialist, October 28, 2021

There are a number of common mistakes you might find your firm making when it comes to your site. These are our top 5 website mistakes to avoid.

Carrie Tennick, senior digital content specialist, November 04, 2021

Despite the new government RTA claims portal being designed to simplify the process, the marketing around it has been so abysmal that most people probably still don’t know it exists.

Andy Cullwick, head of marketing, November 09, 2021

White hat and black hat SEO are two distinct approaches to boosting your search engine presence. We’ve put together this guide to help you understand the differences between them.

Carrie Tennick, senior digital content specialist, November 12, 2021

Repurposing your content can deliver real benefits, without a huge time investment. We'll talk you through it in our expert guide.

Carrie Tennick, senior digital content specialist, November 23, 2021

As we bid farewell to another unpredictable year we take a look at some of our highlights from the last 12 months.

Shelley Schubert, senior marketing communications manager, December 07, 2021